1. Can the therapy pad be placed directly on the skin?

No, there needs to be a thin barrier layer between the patient's skin and the surface of the therapy pad. If the patient is returning home after surgery, there should already be a layer of surgical dressing. If there is an open wound, do not use cryotherapy without a physicians consent and proper instruction.

2. Can I order the cryotech therapy cooler and pad directly from IsoComforter?

No. IsoComforter is the manufacturer and supplies product exclusively to it's wholesale distributors throughout the country. You can email us with your address to find out who the distributor for your area is.

3. How can I purchase IsoComforter Products?

Please email us with the city that you live in and we will send you the contact information for your distributor.

4. I have lost the transformer for my cryotech cooler, how can I order a new one?

You can send us a check payable to IsoComforter, Inc. for $25.00 and we will ship you a replacement transformer via UPS Ground as soon as your check clears. If you need to order a replacement transformer via the telephone with a credit card, you can call IsoComforter,Inc. using the toll free number is 1-877-277-0367.

5. Will my health insurance pay for cryotherapy?

Probably not. Most health insurance providers such as Medicare & Blue Cross do not reimburse for continuous cryotherapy products. You will need to ask your physician to find out if your health insurance carrier pays for cryotherapy.

6. How can I order another cryotherapy pad?

You can send us a check payable to IsoComforter, Inc. for $50.00 and we will ship you a replacement pad via UPS Ground as soon as your check clears. If you need to order a replacement pad via the telephone with a credit card, you can call IsoComforter,Inc. using the toll free number 1-877-220-6965. Be sure to specify what pad you need by catalog number. If you received your product prior to 2005, your current system may be obsolete and may not work with the current pads that we manufacture.

7. Does IsoComforter's Cryotherapy 100 provide heat and cold therapy?

No, the CryoTech 100 is typically prescribed for cold water use only. It does not have a mechanism to heat water.

8. How can I contact IsoComforter?

You can contact us via our toll free telephone number, 1-877-277-0367. Our fax number is 1-772-220-6645. Or you can contact us via email by clicking on the "email us" button located on the "Contact Us" webpage at www.isocomforter.com.

9. Do I need a prescription from my physician to order a cryotherapy cooler and pad?

We strongly recommend that you have a prescription from a physician and that you have been properly inserviced on how to use any cryotherapy product.

10 What do I do if I have a problem with my cooler not working?

Please call us directly at 1-877-277-0367 and ask for our Production Manager, David. Please have your serial number ready and the name and city of the physician that prescribed the product to you. However, please try a few simple troubleshooting steps prior to calling us. The most common failure of our product is that the cooler is not plugged into an outlet that is working or the outlet is activated by a light switch. Please make sure there is ice and sufficient water in the cooler and that the pad is correctly and completely attached to both couplers. In addition, the pad is often wrapped too tight, restricting the flow of water. Please try loosening the velcro straps to make sure no portion of the pad or hoses are kinked or constricted.

11. How can I become a distributor for IsoComforter?

Please contact us with the geography that you wish to distribute our product and your contact information.